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Your buyers’ questions tracked in AI answers, with the brands named in your place.
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Vantage | Hotel property management software AI visibility ranking, UK | Tilio
Hotel property management software
Cloudbeds PMS leads the UK ranking for hotel property management software, scoring 35.3% on the AI visibility index in the scan of 25 Oct 2026.
AI visibility is the share of AI answers that mention a brand. Compare brand rankings and weekly changes across ChatGPT, Google AI Overviews and Google AI Mode. Measured and published 25 Oct 2026. The same 50 buying questions went to ChatGPT, Google AI Overviews and Google AI Mode, and each brand's score is the share of the 150 answers that named it.
ChatGPT
Google AI Overviews
Ranking
14 companies
Category average 7.6%
Companies ranked by visibility. Change is in percentage points against the previous published scan.
35.3%–No change shown: First published reading, so there is nothing to compare against yet.
Named in 53 of 150 eligible answers, 14.6 pp ahead of Mews Multi-Property.
Companies measured1 of them were named in no eligible answer this week: a measured zero, not missing data.
14
Questions askedQuestion set universe-2026-10-24-2150. The same fixed set, sent to every engine at the start of the scan. Questions never name a company.
50
Eligible answersAnswers the engines actually produced. 100% of planned attempts completed; searches with no AI answer are left out of the denominator.
150
Category averageThe mean visibility of every company measured in the industry this week.
7.6%
Published scansThe first published scan for this industry, so no change is shown yet.
1
A mention is not a recommendation or a quality rating, and a listing does not mean the company is a Tilio client.
5
Front-desk and room operations3
Guest experience and communications1
Housekeeping and maintenance2
Integrations and ecosystem4
Payments, billing and finance4
Property types and operating models2
Reputation and recommendations3
Reservations and inventory3
Staff usability and training4
Implementation and migration5
Multi-property and group management1
Security, privacy and compliance2
Support, reliability and service2
Distribution and channel management3
Pricing and procurement2
Reporting and revenue management2
Switching, renewal and retention2
Questions modelled with Answyn Prompt Universe from an approved coverage plan and reviewed by Tilio, describing what buyers could plausibly ask AI answer engines, not measured search volume.
Question set universe-2026-10-24-2150, 50 questions, each asked once per engine per scan. Questions never name a company.
See all 50 questions
Foundations and fit · 5
What kind of system might help if our hotel team has to check several separate records for bookings, guest details and room status, then enter the same information again?
What hotel software should I look at first to help run bookings, reception and housekeeping?
What hotel PMS providers should I compare to see whether one system can cover reservations, check-in, room status and guest records?
I’m trying to work out what sort of system to start with for running a hotel. What options should I compare?
How should I compare the two hotel PMS systems on my shortlist with keeping separate tools for bookings, housekeeping and finance?
Front-desk and room operations · 3
How can we stop check-ins backing up when reception cannot tell which rooms are ready and which guests are due to arrive?
How can we reduce room-allocation mistakes and confusion when staff are handling guest records at check-in?
Which hotel property management systems should I shortlist for a UK front office that needs to handle our usual check-ins, room moves, guest profiles and day-to-day desk work?
Guest experience and communications · 1
Which systems or approaches are worth considering for coordinating pre-arrival messages, guest requests during a stay and staff handovers using reservation information?
What each engine contributed
Answers collected per engine in this scan
Engine
Eligible answers
No AI answer
Completed
ChatGPT
50
–None
100%
Google AI Overviews
50
–None
100%
Google AI Mode
50
–None
100%
“No AI answer” is a completed search where the engine showed nothing to analyse, most often a Google search with no AI Overview. Those searches are reported here and left out of the denominator. “Completed” is the share of planned attempts that finished; a scan under the publication threshold is held rather than published.
Methodology version 2026.10. Scan 13c0570c-ce10-4f99-aff2-9537ddc98071 completed 25 October 2026.
Housekeeping and maintenance · 2
I manage hotel operations. Which hotel systems should I look at to help reception, housekeeping and maintenance communicate?
How can I make sure maintenance issues are passed on in time to keep rooms ready for arriving guests?
Integrations and ecosystem · 4
Our hotel already has accounting software, payment terminals and key-card locks. Which PMS options should we shortlist, and how can we check that they will work with those systems?
What hotel PMS options should I compare if I want day-to-day systems, such as booking channels, payments and housekeeping, to work together?
How do two hotel PMS platforms compare on integrations with a channel manager, point-of-sale system and payment provider, including who takes responsibility when data stops syncing?
When comparing hotel PMS options, what should an operations manager check about data flows between connected systems and the support process for resolving integration issues?
Payments, billing and finance · 4
Why do some charges appear on a guest's bill but not in the balance staff see at reception?
What should I ask my preferred hotel PMS provider to clarify about billing, contract charges and any fees that could change our forecast?
Before I sign for a hotel PMS, how can I check what our payment methods, deposits and refunds might add to the overall cost?
I’m close to choosing a hotel PMS. How should I compare its subscription and setup costs with payment processing fees to estimate the real annual cost?
Property types and operating models · 2
Which hotel PMS options should I shortlist for an independent country-house hotel with a full-service restaurant and spa, where room, dining and guest-service operations need to work together?
What hotel PMS systems should I compare for a small independent aparthotel focused on extended stays and self-service guest journeys?
Reputation and recommendations · 3
Do hotel owners and general managers actually recommend their property management system, and what tends to shape that recommendation?
When hotel operators discuss recommending or avoiding their PMS, what positive, mixed and negative feedback comes up, and how should I weigh comments from comparable hotels against feedback from unlike operations?
How can I tell whether reviews of my preferred hotel management system reflect hotels like mine, rather than a different property type or outdated experience?
Reservations and inventory · 3
We sometimes receive two confirmed bookings for the same room on the same dates. What could be causing this, and how can we prevent it?
Our team spends too much time correcting room availability after bookings come in. How can we reduce these avoidable changes and give guests accurate availability?
Can you explain how the system makes sure a room doesn’t stay available after a booking change or cancellation?
Staff usability and training · 4
Why are staff repeatedly entering or correcting the same information, with desk-based staff unsure of the right process and operational staff using their own methods?
Why does our front desk keep asking the same experienced colleagues how to handle routine tasks, while housekeeping and maintenance have developed different workarounds?
What should I ask the supplier to demonstrate so I can confirm our preferred hotel management system is easy for staff to use during real shifts?
How can I verify that role-based training and staff feedback will show whether our preferred system can be learned and used across departments in our hotel's day-to-day operation?
Implementation and migration · 5
Please compare supplier-led, co-delivered and hotel-led implementation approaches for a hotel PMS, including the preparation and readiness checks a project lead should use to shortlist a rollout the team can deliver.
Which supplier implementation support models should a general manager compare when shortlisting hotel PMS options, and what should our team prepare before kickoff to avoid choosing a rollout we cannot staff?
How can we test a new hotel property management system before launch so problems are found before they affect guests or staff?
Before we commit to a hotel property management system, what data should the supplier migrate, and how can we check it has transferred accurately?
What migration approaches should we shortlist for changing hotel PMS at contract renewal, and how much of the work can the supplier take on versus our small hotel team?
Multi-property and group management · 1
Can you suggest a shortlist of hotel management systems that make it easier to share processes across a group but leave room for local differences at each property?
Security, privacy and compliance · 2
How can I validate that our preferred hotel PMS provides appropriate staff access to guest records and explains how payment-related data is stored, shared and retained?
What should our IT lead confirm about how a shortlisted hotel system handles card details, payment integrations and security incidents before we approve it?
Support, reliability and service · 2
Before choosing this hotel PMS, how can I verify its support coverage, typical response times and track record of helping hotels through incidents?
What should I check about how a PMS provider communicates outages, gives progress updates and confirms service is restored?
Distribution and channel management · 3
How can I stop room availability and prices getting out of step between our booking sources?
Is it better to connect our hotel PMS directly to booking channels or use a distribution platform in between? I want to compare how each handles room and rate updates.
How does a hotel PMS with built-in channel management compare with a separate channel manager for connecting room availability and rates to booking sites and keeping them up to date?
Pricing and procurement · 2
Which contract terms, renewal charges and potential add-on fees should I check to understand the full cost of hotel property management software over time?
What should I include in a full cost comparison of hotel property management software, from setup and recurring fees to support, integrations and optional add-ons, when prices vary by provider?
Reporting and revenue management · 2
Can you compare how competing hotel PMS options present occupancy, bookings and operational information, and how easy that is for managers to act on?
How do two hotel property management systems compare on the clarity, timeliness and usefulness of their reporting for day-to-day operations and commercial decisions?
Switching, renewal and retention · 2
Our hotel PMS is due for renewal. How should I assess whether it is still worth the cost and effort of running it?
What practical improvements could I expect from switching my hotel PMS, and how should I weigh them against the disruption of staying with the current system?
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